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- Enclave assumes complete ownership and responsibility for all aspects of your network. This means that we
- Standardise your network, applications and user experience
- Provide extensive helpdesk support with guaranteed SLA’s
- Monitor your infrastructure 24/7/365
- Guarantee spam / virus free email
- Find preventable problems before impact
- Enclave sets up a full site connection to our customers to enable complete access to all workstations. Not only do we handle support issues we provide full network administration to become your outsourced IT Manager and administrator.
- Adding or deleting new users
- Assistance with Office applications
- Reinstalling print drivers/Unblocking printer queues
- Moving data to archive
- Password changes
- Data backup monitoring
- Internal and external security checks
- 3rd party vendor management for printers and phones
- The Enclave helpdesk operates from 8.00-18:00 Monday to Friday with extended hours of cover available for 24/7 organisations.
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