Managed IT - Technology

Enclave Technologies assumes complete ownership and responsibility for all aspects of your network. This means that Enclave:

• Monitors your infrastructure 24/7/365
• Guarantees spam / virus free email
• Finds preventable problems before impact
• Provides extensive helpdesk support

Enclave Helpdesk

Enclave sets up a full site connection to our customers to enable complete access to all workstations. Typical user problems include:

• Adding or deleting new users
• Unblocking printer queues
• Reinstalling print drivers or MS Office
• Moving data to an archive

Users are given an internal extension and internal email address, both of which are forwarded to the Enclave’s helpdesk. The Enclave helpdesk operates from 8.00-18:00 Monday to Friday.

Enclave Network Support

• Network is monitored 24/7 including all aspects of the server, firewall and switching support
• Administration such as new users, password changes etc. as well as data backups.
• External security and any links to other sites
• 3rd party vendor management for printers, phones etc.

Unit 11F
Riverview Business Park
Nangor Road, Dublin 12
T: 01 424 2222 | F: 01 450 8924
E: info@enclave.ie